How do I log in?
In order to log in, you must enter your User ID and Password.
- Begin by entering your User ID and Password.
- When you're logging in from a trusted computer (such as your home computer or office computer), select "Save User ID" to simplify future logins.
- Next, if you've opted to use an authorization code at every log in, you'll also need to enter that.
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What if my Password is not working?
First, make sure you are typing your Password correctly. Remember, it is case sensitive. If you forgot your Password, you can reset it yourself by clicking Forgot Password on the login page.
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How do I reset my password?
- Select Password on the Forgot your User ID or Password link on the login page.
- Enter your User ID in the Forgot Password section of the page and select "Reset Password."
- Confirm your identity. Be sure to answer the Security Questions EXACTLY as you entered them when you first selected the questions.
- Enter and confirm your new Password. It must be 6 to 12 characters, using letters and numbers and no special characters (such as *). Your Password should be unique to you and difficult for others to guess. Also, remember your Password is case sensitive.
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What do I do if I forgot my User ID?
Click "Forgot your User ID?" on the login page. From there, you can retrieve your User ID by entering the email address that is associated with that User ID. Your User ID(s) will be sent to the email address you provided.
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What if I don't recognize the User ID on my computer?
If you don't recognize the text in the User ID box on the login page, you can simply clear it by clicking on the box and using the Backspace or Delete key. Once the User ID has been cleared, you can enter your User ID in the box to continue logging in. If you are using a trusted computer (e.g. home computer or office computer), select Save User ID on this computer to simplify your future logins.
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What if I use more than one computer to access my account?
If you access your account from multiple computers, simply select "Save User ID" to simplify future logins.
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Why am I being asked to answer Security Questions when trying to log in?
You are being asked these Security Questions because we need to confirm your identity. You may be asked to answer Security Questions during login if you:
- Are logging in from a new computer for the first time.
- Have not previously selected "Save User ID" on this computer.
- Have recently cleared cookies or reset settings on this computer.
- Have opted in to receive an authorization code at every log in but you recently updated your contact information.
- Experience technical issues preventing you from receiving an authorization code.
Be sure to answer the questions EXACTLY as you entered them when you first selected the questions. Any punctuation used during the setup process must be included in your responses to these questions. For example, if you answered St. Mary's, you should enter St. Mary's, not StMarys. Answers to the Security Questions are NOT case sensitive.
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What if I can't answer the security questions?
First, be sure to answer the questions EXACTLY as you entered them when you selected the questions. If you have forgotten your answers, contact the help desk.
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How do I reset my Security Questions?
If you cannot log in and need to change your Security Questions, contact the help desk.
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Why should I select "Save User ID" on this computer?
The "Save User ID" checkbox saves your User ID on the computer you are currently using and simplifies your future logins.
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Will I need to select "Save User ID" again if I have done it once?
If you have selected this box, you will not be required to do so again unless you delete the cookies from your browser, the software does it for you or if you buy a new computer.
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