Help with Login
Q:How do I log in?

A:In order to log in, you must enter your User ID and Password.

  • Begin by entering your User ID and Password.
  • When you're logging in from a trusted computer (such as your home or office computer), select "Remember me" to simplify future logins.
  • Next, if you've opted to use an authorization code at every log in, you'll also need to enter that.

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Q:What if I forgot my User ID?

A:Click on Forgot your User ID?. From there, you can retrieve your User ID by entering the email address associated with that User ID. Your User ID(s) will be sent to the email address you provided.

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Q:What if my Password isn't working?

A:Make sure you've typed in your Password correctly. Remember, it is case sensitive. If you have forgotten your Password:

  • Click on Forgot your Password?.
  • Enter your User ID in the Forgot Password section of the page and click Reset Password.
  • Confirm your identity. Be sure to answer the Security Questions exactly as you entered them when you first selected the questions.
  • Enter and confirm your new Password. It must be 6 to 12 characters, using letters and numbers and no special characters (e.g. ?, *). Your Password should be unique to you and difficult for others to guess.

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Q:What if the User ID on my computer is incorrect?

A:If you don't recognize the User ID on the login page, you can clear it by clicking on the box and using the Backspace or Delete key. Once the User ID has been cleared, you can then enter your User ID in the box to continue logging in. If you're using a trusted computer (e.g. home computer or office computer), you can click "Remember me" on this computer to simplify your future logins.

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Q:Why am I asked to answer Security Questions when logging in?

A:You are being asked these Security Questions because we need to confirm your identity. You may be asked to answer Security Questions during log in if you:

  • Are logging in from a new computer for the first time.
  • Have not previously selected "Remember me" on this computer.
  • Have recently cleared cookies or reset settings on this computer.
  • Have opted in to receive an authorization code at every log in but you recently updated your contact information.
  • Experience technical issues preventing you from receiving an authorization code.

Be sure to answer the questions EXACTLY as you entered them when you first selected the questions. Any punctuation used during the setup process must be included in your responses to these questions. For example, if you answered St. Mary's, you should enter St. Mary's, not StMarys. Answers to the Security Questions are NOT case sensitive.

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Q:How do I reset my Security Questions?

A:If you cannot log in and need to change your Security Questions, contact the help desk.

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